Accessibility

The Pilot Accessibility Policies and Plan

Statement of Commitment

The Pilot is committed to providing an accessible environment for all clients, employees, job applicants,suppliers, and visitors who may enter our premises, access our information, or use our services. As anorganization, we respect and comply with the requirements of the Accessibility for Ontarians with DisabilitiesAct, 2005, and its associated regulations. We strive to provide an accessible and welcoming environment foreveryone by identifying and removing barriers in our workplace and ensuring that new barriers are not created.The company ensures that persons with disabilities are provided with equal opportunities. We are committed tomeeting the needs of individuals with disabilities in a timely and integrative manner that respects their dignityand independence.

Accessible Customer Service Policy

Intent:

The Pilot is committed to excellence in providing service to all customers, including persons with disabilities.

Policy:

This policy is intended to meet the requirements of Ontario Regulations 429/07, under the Accessibility forOntarians with Disabilities Act, 2005 and to ensure that our policies, practices and procedures for the provisionof goods and services are consistent with the principles outlined in the Accessibility Standards for CustomerService.

This policy aims to ensure that persons with disabilities are provided equal opportunity toobtain, use and benefit from The Pilot goods and services. Reasonableefforts will be made to ensure that:

This Policy aims to ensure that persons with disabilities are provided equal opportunity

● Goods and services are provided in a manner that respects the dignity and independence of personswith disabilities;
● Communication with a person with a disability is conducted in a manner that takes into accountthe disability;

● People with disabilities may use assistive devices, service animals and support people as is necessaryto access The Pilot goods and services.

Communication:

1) The Pilot will communicate to persons with disabilities in a way that takes into account theirdisability;

2) The Pilot will train staff on how to interact and communicate with persons with disabilities.

Assistive Devices:

1) Persons with disabilities may use assistive devices as required in accessing goods and/or servicesprovided by The Pilot;

2) The Pilot will take steps to ensure that employees are trained and familiar with various assistivedevices that may be used by customers with disabilities while accessing our services.

Service Animals:

1) The Pilot welcomes guide dogs or other service animals that serve individuals with disabilities inareas that are open to the public and will permit individuals to keep the service animal with them,unless the animal is otherwise excluded by law from the premises (e.g. kitchen areas).

Support Persons:

1) A person with a disability who is accompanied by a support person will be allowed to have thatsupport person accompany them on our premises;

2) While on our premises, the person with a disability shall be permitted to have access to theirsupport person at all times;

3) Unless there are overriding health and safety concerns, the person with a disability may choose notto be accompanied by their support at all times.

Notice of Temporary Disruption:

In the event of a planned or unexpected disruption to our services or facilities for customers with disabilities,The Pilot will notify customers promptly. This clearly posted notice will include information about the reasonfor the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Training for staff:

The Pilot will provide training to all executives, managers, employees and others who deal with the public orother third parties on our company’s behalf. Training will also be provided to any person who helps develop thecompany’s policies, practices and procedures governing the provision of services to clients or third parties.

Training will be provided to new members of the company during their orientation period.

Training will include:

● an overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements ofthe customer service standard;

● The Pilot plan related to the customer service standard;

● how to interact and communicate with persons with various types of disabilities;

● how to interact with persons with disabilities who use an assistive device or require the assistance ofa service animal or a support person;

● how to use equipment or devices, where provided, available on-site or otherwise that may help withproviding goods or services to persons with disabilities;

● what to do if a person with a disability is having difficulty in accessing The Pilot services.

● Employees of the company will also be trained when changes are made to our plan.

Training records will be made and maintained in accordance with the requirements of the AccessibilityStandards for Customer Service (O. Reg. 429/07). Staff will also be trained when changes are made to youraccessible customer service plan.

Feedback process:

Customers or others who wish to provide feedback on the way The Pilot provides services to persons withdisabilities can provide their feedback directly to the employee from whom they received services. Alternatively,you may provide feedback by any of the following methods:

By telephone: (416) 923-5716

By email: info@thepilot.ca

By regular mail: 22 Cumberland Street, Toronto, Ontario M4W 1J5

Attn: General Manager

Any complaints about services provided to persons with disabilities will be addressed according to ourcompany’s regular complaint management procedures.

Modifications to this or other policies:

Any policy of The Pilot that does not respect and promote the dignity and independence of persons withdisabilities will be modified or removed.

Availability of Documents

The Pilot has prepared the documentation required under the Accessibility Standards for Customer Service, andwill provide them upon request.

Accessible Employment Policy

Intent

The Pilot provides accessible employment in accordance with the Accessibility for Ontarians with DisabilitiesAct, 2005, and the Integrated Accessibility Standards Regulation. This policy sets out the company’scommitment to standards for accessible employment. It does not apply to volunteers or other individuals whoare not paid.

Definitions

Accessible formats: Includes but not limited to large print, recorded audio and electronic formats, braille, andother formats usable by persons with disabilities.

Communication supports: Includes but not limited to captioning, alternative and augmentativecommunication supports, plain language, sign language, and other supports that facilitate effectivecommunication.

Redeployment: The reassignment of an employee to another department or job in the company as an alternativeto layoff when their job or department has been eliminated by the company.

Guidelines

The Pilot ensures that new employees are aware of the policies and supports available for employees withdisabilities as soon as reasonably possible after beginning employment and all employees are informed of anyupdates to existing policies. The company has the following policies to support employees with disabilities:

● Human Rights Policy

These policies and procedures are available for employees to reference. Any changes to existing policies andprocedures are communicated to employees promptly.

The company provides employees with training on the accessibility standards set out in the Integrated Accessibility Standards Regulation, the Human Rights Code, and the company’s accessibility policies, includingany updates to these policies. Training is provided as soon as reasonably practicable, and the contents of thetraining provided are relevant to the employee’s duties and responsibilities.

Upon request, the company provides or arranges for the provision of accessible formats and communicationsupports for employees with disabilities regarding information needed to perform their job and otherinformation that is generally available to all employees in the workplace.

Requests for accessible formats or communication supports should be provided to Human Resources. When arequest is received, the company consults with the employee to identify an appropriate accessible format orcommunication support that meets their needs.

Accommodation

Where the need for accommodation is requested or otherwise identified, The Pilot develops and implements anindividual accommodation plan for an employee who has a disability in accordance with the company’s HumanRights Policy. An employee with a disability who requires an individual accommodation plan should informHuman Resources.

Accommodations are available from the beginning of the recruitment process. Information regarding theavailability of accommodations is included in all job postings. Applicants selected to participate in anassessment, or the selection process are informed that accommodations are available upon request. Where an accommodation is requested, the company consults with the applicant and provides or arranges for suitableaccommodation that meets their individual needs. Successful applicants are informed of the company’saccommodation policies when an offer of employment is made.

Where an employee is absent from work due to a disability and requires accommodations to return to work, thecompany will develop and document individual return-to-work processes.

Workplace Emergency Response Information

Individualized workplace emergency response information is provided to an employee with a disability wherenecessary. If an employee requires the assistance of another person in an emergency, information about their individual emergency response may be shared with a designated assistance person with the employee’s consent.

The company reviews this information when the employee moves to a different physical workspace in theorganization, when the employee’s accommodation needs or plan are reviewed, or when the company reviewsgeneral emergency response policies.

Performance Management and Career Development

The accessibility needs of employees with disabilities are considered in all aspects of the employmentrelationship, including during performance management processes, career development or advancementopportunities, and in the event of redeployment. Individual accommodation plans are consulted, where theyexist, as part of these process.

Accessible Information and Communications Policy

Intent

The Pilot provides accessible information and communications for persons with disabilities, in accordance withthe Accessibility for Ontarians with Disabilities Act, 2005 and its associated regulations. This policy sets out thestandards for providing accessible information and communications.

Statement of Commitment

The Pilot is committed to providing an accessible environment for all clients, employees, job applicants,suppliers, and visitors who may enter our premises, access our information, or use our services. As anorganization, we respect and comply with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations. We strive to provide an accessible and welcoming environment foreveryone by identifying and removing barriers in our workplace and ensuring that new barriers are not created.The company ensures that persons with disabilities are provided with equal opportunities. We are committed tomeeting the needs of individuals with disabilities in a timely and integrative manner that respects their dignityand independence.

Definitions

Accessible formats: Include but are not limited to large print, recorded audio and electronic formats, braille, andother formats usable by persons with disabilities.

Communication supports: Include but are not limited to captioning, alternative and augmentativecommunication supports, plain language, sign language, and other supports that facilitate effectivecommunications.

Guidelines

The Pilot strives to provide information and communications to all in a format or manner that meets theirneeds. The company provides or arranges for the provision of accessible formats and communication supports for persons with disabilities upon request. This includes but is not limited to our feedback process and allpublicly available safety and emergency information, such as evacuation procedures and floor plans. Yes, The company also ensures that our website and web content meet the standards required by the Integrated Accessibility Standards Regulation to enable accessible information and communications online.

The public will be informed of the availability of accessible formats and communication supports by including anote on our website; Requests for accessible formats or communication supports should be submitted toGeneral Manager & Human Resources. The company consults with the individual making the request to ensurea suitable format or communication support is provided. Accessible formats and communication supports areprovided in a timely manner and at a cost no more than the original format.

Exceptions

These standards do not apply to:

● Products and product labels;

● Unconvertible information or communications; or

● Information that the company does not control through a contractual relationship.

Unconvertible Information or Communications

Information or communications are classified as unconvertible where it is not technically practicable to convertthem, or the technology required to make the conversion is not readily available. If The Pilot determines thatinformation or communications are unconvertible, the company provides the individual who made the requestwith an explanation as to why and a summary of the information or communications.

1. post the Plan on its corporate website and provide an accessible format on request

2. review and update the Plan at least once every five year

Accessibility Plan

Introduction

The Pilot is committed to meeting the requirements of the Accessibility for Ontarians with Disabilities Act,2005 (AODA) and the Integrated Accessibility Standards Regulation (IASR). This Accessibility Plan outlinesthe steps we have taken and continue to take to remove barriers and improve accessibility for people withdisabilities. This plan will be reviewed regularly and updated as required.

Part I: General Requirements

Establishment of Accessibility Policies

The Pilot has developed, implemented, and maintains policies describing how we achieve accessibility across theorganization. A formal Statement of Commitment has been created and is posted on our website. We have alsodeveloped a comprehensive Accessibility Policy that incorporates all new requirements under the IASR.

Accessibility Plans

An Accessibility Plan has been established and is reviewed continuously as new information becomes available. The plan is posted on our external website and is available in accessible formats upon request. We remaincommitted to ongoing improvement.

Training

All employees receive training on the AODA and the Ontario Human Rights Code as it pertains to persons withdisabilities. Training records, including completion dates, are maintained. All existing employees have completedthis training and acknowledged receipt of relevant AODA policies. We remain committed to ongoingimprovement.

Part II: Information and Communication Standards

Feedback Processes

The Pilot provides accessible options for receiving and responding to feedback. Our processes ensureaccessibility or the provision of alternate formats upon request. We have a feedback portal on our website.Customers can provide feedback via email, mail or telephone.

Accessible Formats and Communication Supports

Upon request, The Pilot provides or arranges accessible formats and communication supports in a timelymanner and at no additional cost. We consult directly with individuals to determine their specific needs anddocument all requests.

Emergency Procedures and Public Safety Information

Emergency procedures and public safety information are available in accessible formats upon request. The Pilothas revised and updated these processes. We remain committed to ongoing improvement.

Accessible Websites and Web Content

We are committed to ensuring our website is accessible and easy to use for everyone. Our site is built using atheme that follows the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA, in line with ourAccessibility Plan and the Accessibility for Ontarians with Disabilities Act (AODA).

Some content on our website is added or updated over time — such as menus, photographs, event information,or third-party links (like reservations). While we do our best to ensure all new content remains accessible, theremay be instances where accessibility could be impacted.

If you have difficulty accessing any part of the website or need information in a different format, we are here tohelp. Please contact us and we will work with you to provide the information you need in a way that meets youraccessibility requirements.

Part III: Employment Standards

Recruitment – General

The Pilot notifies all employees and the public that accommodations for applicants with disabilities are availableupon request. This is stated in all internal and external job postings.

Recruitment – Assessment or Selection Process

Applicants selected for interviews are informed that accommodations are available upon request. Whenrequested, The Pilot consults with applicants to provide appropriate accommodations. This is complete and weremain committed to ongoing improvement.

Notice to Successful Applicants

Successful applicants are informed of The Pilot’s policies regarding workplace accommodations for employeeswith disabilities. New hire orientation includes AODA training and information on requesting alternateformats.

Informing Employees of Supports

All employees are informed of accessible workplace policies and accommodation options. Changes to relatedpolicies are communicated promptly. This is complete and we remain committed to ongoing improvement.

Accessible Formats and Communication Supports for Employees

The Pilot consults with employees who require accessible formats or communication supports to perform theirjobs or access information available to other employees. Policies and procedures for job accommodations areimplemented, reviewed, and updated regularly. This is complete and we remain committed to ongoingimprovement.

Workplace Emergency Response Information

Individualized emergency response information is provided to employees with disabilities. This information isreviewed regularly and whenever changes occur. This is in progress and we remain committed to ongoingimprovement.

Documented Individual Accommodation Plans (IAPs)

The Pilot maintains a written process for developing and reviewing individual accommodation plans. Thisprocess includes employee participation, individualized assessment, protection of privacy, guidelines forthird-party assessments, review frequency, and procedures for communicating decisions. This is complete andwe remain committed to ongoing improvement.

Return-to-Work Process

A documented return-to-work process is in place for employees returning from disability-related leaves andrequiring accommodations. This process includes individualized accommodation plans and clear steps fortransitioning back to work. This is complete and we remain committed to ongoing improvement.Performance ManagementAccessibility needs of employees with disabilities are taken into account during performance managementprocesses. This is complete and we remain committed to ongoing improvement.

Career Development and Advancement

The Pilot considers accessibility needs when providing career development or opportunities for advancement.This is complete and we remain committed to ongoing improvement.

Redeployment

When redeploying employees with disabilities, The Pilot considers their accessibility needs and individualaccommodation plans. This is complete and we remain committed to ongoing improvement.

Review and Updates

This Accessibility Plan will be reviewed regularly and updated as new information becomes available or aslegislation requires. Updated plans are posted on The Pilot’s website and made available in accessible formatsupon request. This is complete and we remain committed to ongoing improvement.